Refund Policy

Last updated: January 2025

1. Overview

At LoveBits, we want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which refunds may be granted and the process for requesting them.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Technical Issues: If you experience significant technical problems that prevent you from accessing or using our service
  • Billing Errors: If you were charged incorrectly or without authorization
  • Dissatisfaction: If you are not satisfied with your purchase within the first 7 days
  • Service Unavailability: If our service becomes unavailable for extended periods

3. Refund Timeframe

7-Day Money-Back Guarantee

Request a full refund within 7 days of purchase if you're not completely satisfied.

30-Day Technical Issues

Report technical issues within 30 days of purchase for refund consideration.

Billing Disputes

Billing error refunds can be requested within 60 days of the charge.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email us at refunds@lovebits.com with your request
  2. Provide Information: Include your order number, email address, and reason for the refund
  3. Wait for Review: We will review your request within 2-3 business days
  4. Receive Decision: You will be notified of our decision via email
  5. Processing: If approved, refunds typically process within 5-7 business days

5. Refund Processing

Payment Method

Refunds will be processed to the original payment method used for the purchase.

Processing Time

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-10 business days

Refund Amount

The refund amount will be the full purchase price minus any applicable processing fees, unless the refund is due to our error or technical issues.

6. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Digital content that has been fully consumed or downloaded
  • Purchases made more than 30 days ago (except for billing errors)
  • Refund requests submitted after account termination for policy violations
  • Gift purchases (unless specifically requested by the gift recipient)

7. Subscription Refunds

Monthly Subscriptions

Monthly subscriptions can be cancelled at any time. You will continue to have access until the end of your current billing period.

Annual Subscriptions

Annual subscriptions may be eligible for prorated refunds if cancelled within the first 30 days.

Cancellation Process

To cancel your subscription, go to your account settings or contact our support team.

8. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by:

  • Requesting a review from our customer service manager
  • Providing additional documentation to support your claim
  • Contacting your payment provider for a chargeback (as a last resort)

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: refunds@lovebits.com
  • Support: support@lovebits.com
  • Response Time: Within 24-48 hours